Ridiculous!!! Copyright 2012 - 2023, ReturnsAndRefunds.com. Horrible product, but I expect nothing more from Big Lots. Accidental stains from a single incident are covered but recurring pet damage is not. NO common sense anymore!!! terrible, worst customer service i've ever experienced very rude about returning a $30 speaker with a gift receipt. LOOK AT PICTURES CAREFULLY TO EXAMINE THE FRAME FEATURES. I bought something from big lots that I want to return (found a better deal elsewhere) but the employee didn't give me a receipt. Bought some inflatables from Big Lots; put them up after Thanksgiving. AJ Madison. I see most of the complaints are because people wanted to return something and "accidentally threw away the receipt" or "lost the receipt" or "never got a receipt" come on people, you are grown adults, you know you need a receipt if you want to make a return, so it's not Biglots fault, but your own carelessness. We now have to keep a blanket over the recliner to . I will never be returning to big lots. Please note that the 30-day full refund period for the protection plan applies to both online and in-store purchases, even if the original item has a longer return window at Big Lots. We purchased a mattress less than two months ago and it was a sealy. You can cancel it here. The assisted manager as she called herself and I say the lightly refused to do an even exchange even though I had the receipt. No. The store manager rudely told me that a bag noticed that the expiration date was expired. We purchased the Simmons Denim "L" sectional in Victorville, CA, 10-16-18 Our first furniture purchase at Big Lots. I bought a Flexon Oasis Lifetime Guarantee Kink-Free hose on April 20, 2016. Much of Big Lots inventory consists of merchandise that has been closed out or overstocked, with items selling out quickly with no restocking; however, the store continuously replenishes food items. Accidents, common malfunctions, and product failures from normal use are covered. I didnt put it on my bed until at 30 days after purchase. There are no deductibles! .slider-title .featured-categories-title-bar { For indoor and outdoor Furniture, Area Rugs, and Mattresses, you must file a claim within 30 days from the day of occurrence of the stain or damage. Furnishings can not be returned at the shop and may be returned by mail. Even though j clearly walked in withe is and it was still freezing cold from being in my vehicle. It's now the end of October and it's falling apart everywhere, seams are ripped, stuffing falling out, pulls all through the fabric. We purchased a large umbrella from Big Lots for $183.59 (we were able to use a discount coupon - original price was $239.99). Big Lots has set a sales goal of $8 billion to $10 billion through a combination of the new stores, e-commerce growth and "merchandise sales productivity initiatives." It was replaced without question and I didn't even show them my receipt. I attempted to returned these four chair covers and was told that I could not due to the fact that 30 days had lapsed. Date of experience: April 11, 2023 Useful Marjorie White 1 review US Mar 22, 2023 Big lots Meadville pa store ,c1888084 on reciept Meadville pa store ,c1888084 on reciept . Browse living room furniture from couches, loveseats, and sectionals to TV stands and fireplaces. Furniture protection plans are insurance for your furniture. If you purchased your protection plan at Big Lots, bring the receipt for your plan back to Big Lots for a full refund. Most items come with a manufacturer's warranty that lasts 90 days to one year from the date of purchase. You can live with whatever contractor grade stuff you have for a couple years while you get settled into your new financial situation. Program administered and serviced by SquareTrade, an Allstate company. You can file a claim at www.AllstateProtectionPlans.com/biglots anytime, 24/7. . We just had a sofa and loveseat delivered. You do not need to register your plan for it to be active. Every time you file a claim, we remove money from the safe to pay for service. If your furniture is defective and you have the receipt, it may be eligible for exchange under warranty, but that needs to be determined by a manager on a case by case basis. Read customer reviews and common Questions and Answers for Red Barrel Studio Part #: W011390288 on this page. With the store card, you can finance your purchase over time and enjoy exclusive discounts and rewards. That is why things are cheap once you buy them you are stuck with them. Most items come with a manufacturer's warranty that lasts 90 days to one year from the date of purchase. I Have Multiple Myeloma Rare Bone Marrow Cancer And I Just Did A Bone Marrow Stem Cell Transplant @ Stanford Hospital Which I Was Hospitalized For 58 Days. Also I bought for use over a month after purchase. Thank you Jan from corporate for all you help. MLS # VAFV2011508 I purchase a mattress set from Big Lots. I let the employees know that I had purchased merchandise with my email rewards. This woman went through a jibber jabber and I got further confused. Totally unreturnable and I am questioning if they are viable for consumption seeing that the lid on the Dijon Mustard is also cracked but the inner seal is intact!! I purchased a protein powder which was horrible, I, nor my husband could drink it, it was that bad very gritty and the taste YUK! I was told that there is 10yr warranty on the mattress set. I went right back in the store and got my 21 dollars back. has a rating of 2.66 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. Thats almost twice the original balance!! Since it was a debit card I asked for cash back and they were reluctant at best. crimson crisp apple parentage. Big lots makes no warranty as to the reliability, accuracy, timeliness, usefulness, or completeness of the materials and information on the.information about the big lots policies for returns, refunds and exchanges. Big lots is said to be offering good quality furniture at great prices. I Have Multiple Myeloma Rare Bone Marrow Cancer And I Just Did A Bone Marrow Stem Cell Transplant @ Stanford Hospital Which I Was Hospitalized For 58 Days. Store wouldn't take it back with receipt. B&H. Big Lots. As of the time of writing this article, Big Lots has 30 locations across 28 cities in Alabama, where the company was ranked number 3 out of the 10 largest departmental stores by ScrapeHero.. Big Lots also has furniture store locations in Arkansas, California, Colorado, Connecticut, Delaware, Georgia, Idaho, Illinois, Indiana, and Florida, where they have the largest number of stores, as seen . Furniture, Are Rugs, and Mattress Protector plan claims must be submitted within 30 days of accidental damage occurrence. After the first 30 days of your plan: !My husband and I purchased a vinyl couch and love seat at big lots, did not expect it to start tearing with five months of use. However, your receipt is required to file a claim and registering it now can save you time if you do need to file a claim in the future. Somehow I lost my receipt but just want an exchange. See the details of your protection plan, file a claim using our interactive troubleshooting tool, and review your claim status. After a month the cushion sunk down so far you could see the wood frame. I look over and see it was the lady the was watching my last "exchange" ever so closely and say, oh hey do remember me exchanging these? Finally I figured out i could log onto big lots reward card web site and even though it has the purchase their and the date they won't take it back because I'm past 30days. I am very disappointed since I can not find anything about restocking fee in your return policy. 2 Year Furniture Protection Plan ($200-$299.99) - Allstate $30When purchased online In Stock Add to cart About this item Specifications Benefits: 24/7 Support, Free 2-Way Shipping, No Deductible, No Additional Cost Support: Online, Phone Includes: Mechanical Defects, Normal Wear and Tear Coverage, Electrical Defects I was not made aware that the price of my couch would double after 90 days of making payments. Are you kidding me?! Just because a customer doesn't have a receipt doesn't make them a thief! Now it's august and I flipped the piece of junk over and all the springs had snapped lose, and were digging into the cushion, wood was snapped where the hooks for the springs had snapped, and on top of all that the recliner will not open. Reciept number on itwill work. They offer a 1 year manufacturer's warranty. Are you kidding??? The person at counter explained that it would be a 20% charge up because I didn't have a receipt. Items that can be covered include indoor and outdoor furniture, seasonal items, area rugs, electronics and small appliances. When available, any warranties on products or services come from their manufacturers, suppliers or distributors. Big Lots have misleading information on their website about delivery. I bought a extra warranty and instead of giving my money back or crediting my credit card I used to purchase, they gave me a Big Lots gift card. Not going to be shopping there again. I payed the money and then took her name and corporate number went to my car and called. FrugalChef13 4 yr. ago. Paid $400. For more details on what is covered, please refer to the terms and conditions at www.AllstateProtectionPlans.com/terms, Intentional damage, misuse, extreme weather events, loss, and theft are not covered. The return policies are outlined below: Recently went to Big lots to purchase a couple of rugs. Many claims are approved instantly. tan teen gallery pics. Bought a 400$ recliner from big lots in March so i could rock my newborn to sleep. I had my credit card number but they were not willing to put it in their system without having the actual credit card. Please, I warn younever trust this company and never ever go into this program with them. So I never got the correct pair handed back to me. I woke up the following morning and I had changed my mind thinking and being under is very strong suspicion that I was snookered. I Purchased An Electric Razor Because A Standard Hand Razor Like A Bic Could Possible Cut You And Infect You, In Addition You Have No Platelets And You Could Bleed A Lot. Note to the not so wise, I keep my receipts in the bible. For Full Terms & Conditions, visit AllstateProtectionPlans.com/biglots. It appears that the quality of materials used is very inferior. These excuses and bad reviews are worthless. Manage My Account. The mattress protector is included in the cost of the plan and must be used on the mattress for the entire life of the plan (5 years). She was so excited until now, just 3 months later, the side is sagging and almost slants downward from the center. And, not all products are offered this protection service. In addition, Big Lots sells defective merchandise, wireless headphones (550018068). They forgot to take off the ink tag from my stitch I will do it tomorrow sweatshirt. Big Lots Credit Card. margin:0 auto; Really bad return policy. I'm not sure why your employees feel the need to be so rude Big Lots, perhaps they believe they're stopping something in it's tracks before it starts. Protect your new smartphone with the Total damage protection plan. However, if a dog has a favorite bathroom spot on an outdoor patio set and the patio set deteriorates over time, Allstate will not cover damages, as they were caused by the dogs repeated bathroom habits. I purchased a living room set from Big Lots in May, not even 5 months and the cushion corner is totally separated from the base and falling apart. A lawsuit just waiting and they last for a year and one-half. Quickly find the information you're looking for on ourFAQs page. Any video games and software that have been opened may only be returned for an exchange. I guess I should of lied. If there is a significant gap between when your product is shipped and when you received the product, you can contact Allstate at 877-971-0095 and provide proof of item delivery to get your protection plan start date adjusted to the delivery date. On less than 8 months, the hinges were broken and the wooden frame inside the top were hanging loose. We will keep doing this until the safe is empty. speedo thong mens swimsuits. Screw you Big Lots. Don't blame BLs if you didn't keep your receipt. At that time I purchased two Haywick manual recliners . It not worth anything . Sure enough, 90 days were up recently and the renting company told us we were in fact not set up for payments that would have taken care of it in that time AND It was 70 percent of the balance they charged you. For careers, Investor relations and other Big Lots Information, HATE this couch and out of $1200.00 bucks that my dad left for me upon dying January 2020. The Benson lasted two months before the sag was intolerable. I can't get a refund or exchange! For example, the warranty on recliners is only 90 days. I was looking for a new couch after remodeling my home. Registration is not required for your plan to be active. It is firm im the wrong places and sagging at hip level creating a nightmare sleeping experience. Don't blame BLs if you didn't keep your receipt. right: 100%; We said NO, requesting full replacement. We require contact information to ensure our reviewers are real. After a month the cushion sunk down so far you could see the wood frame. We paid for lifetime warranty. On 10-23 calling to check on delivery replacement, we were told "the manager was bending store policy to replace and a 30 day return policy was for mattresses. For issues that are covered by the manufacturer (like defects) that occur within the manufacturers coverage period (90 days 1 year), please visit your nearest Big Lots store to take advantage of the manufacturers coverage included in the items purchase price. Were glad that the workers at big lots lisen only to the lose prevention and not the customers because they determine if they lose there job are not. However, you will need your receipt to file a claim, so be sure to keep it in a safe place. Its past the 30 days so I'm stuck. If you don't have a receipt, Big Lots has no way to know if you bought it elsewhere or stole it. Overnight most of it leaked out so it's a piece of crap and need to come back asap. And they aren't taking any returns right now. They sell out, so I was unaware of the damage within a month. I'd do it. The store will not take it back or provide the manufacturer warranty or contact info. Big Lots ordered me a new one. Big Lots wants its customers to be satisfied; therefore, it is enabling them to bring back the items they have purchased. Furniture, Are Rugs, and Mattress Protector plan claims must be submitted within 30 days of accidental damage occurrence. Big Lots' return policy only allows 30 days for return. Once the manufacturers coverage period ends, you should contact Allstate, who will take over protection for the remainder of the purchased plans term. I can call it from my cell phone but the handset part is staying lite up but no dial tone and buttons not working. Paying cash. I was so disappointed to have spent the money I had and not have the satisfaction guarantee or your money back policy. ft. home is a 4 bed, 4.0 bath property. There's a warrantee, instead of return policy. visit: Live BIG and Save Lots with the Big Lots Credit Card. Big Lots is way more than a home decor and furniture store. I'm hoping that returns will be allowed in full after the COVID response is back to normal, even if it's after 30 days. One of the worst investments I ever made. Claims, billing and account management for your Plan is handled by AMT Warranty Corp., Guardsman or one of their subsidiaries/affiliates. It has already fallen apart. Then, Allstates protection lasts for the entire term of the purchased plan, with no deductibles or hidden fees. Just won't work anymore. I believe it's made in China, but I would have to check. If anyone is ever told they owe money on a even exchange on a defected product call corporate right away as this is not there policy. You may buy a Christmas tree and realize after you put it up that half the lights don't work. I looked to buy both of them went up with her to the cash register. Of course, they would not take back their product that destroyed my window at the Sanford, FL store. Not worth taking that huge couch. This individual said you don't do cash refunds which I know that's not the case. Hey. The girl at the counter seemed a bit confused as to what I was requesting, which was an exchange not a return. Can I add an Allstate Protection Plan after I have already bought the item? You can definitely tell it's a defect! *all remanufactured items state that on item you buy.. selling them as BRAND NEW is false advertising.. which is against the LAW. Your receipt is required to file a claim. Can I return it? My husband noticed a leg put on wrong. Horrible return policy. When available, any warranties on products or services come from their manufacturers, suppliers or distributors. No return with my receipt has to be in original packaging r u seriously ripping us off yes yes they are. Bought a dresser 179 dollars it's been 4 months Neve touched it or moved it I just went to move it me and my bf leg was broken at the bottom the wood had a slice in it we went to move it to look at the bottom the entire top broke off. !I bought a chair online but I changed my mind when the package arrived. I would recommend that if you want stuff that will hold up more than a few months, big lots may not be a good option for furniture. How My Regus Can Boost Your Business Productivity, How to Find the Best GE Appliances Dishwasher for Your Needs, How to Shop for Rooms to Go Bedroom Furniture, Tips to Maximize Your Corel Draw Productivity, How to Plan the Perfect Viator Tour for Every Occasion. Do they have a weight limit of 100 pounds? *Pay attention to the return policy. !-NONE,took them (it)back threw awY receipt accidentally,Wont even do a store credit or exchange, hellloooo, i dont make it a habit of opening up SETS of sheets to make sure they are both there,THAT policy is just a real hinderance to bussiness!!!! After sitting on trying to get comfortable night after night, I hate it! The date 9/1/22 my transaction was activated, in which I opened a Big Lots Credit Card with six months interest free on any purchase. The Airmega 250 is way, way better! Absolute garbage. Plan begins at the end of the manufacturer's labor warranty. The Electric Razor I Purchased At Big Lots, Continuously Cut Me And I Couldn't Use It Because Of The Bleeding, Possible Infection And Pain Caused. To this day I have not received a credit on my credit card. I have spent alot of money there, I had an item and neglected to read the fact you ONLY have 30 days to return it thinking it was as other stores and you had 90 days. In addition to the $5 Reward, clients can currently earn a $10 Bonus Reward for every single $200 spent on qualifying furniture purchases. All rights reserved. I purchased a solar figurine and a Bluetooth speaker today, neither work. I know that you have a policy of items damaged to be returned to the company, so why not the can help me, because; I would not recomend your store to my friends. padding:0 !important; usjf judo tournaments. Big Lots refuses to take it back because it's more than 30 days and can't be returned in original condition! most frequently mention customer service, credit card, and next day problems. Long hours, short staffed, stupid policies (try working at the corporate office with those babies all day!) } I will not be lied to I will not be manipulated and for God's sakes I will not be intimidated no matter how big and loud this idiot wanted to be. Only to get it home and discover that the mattress is unusually short. IMMEDIATELY we called the store. Store #: Register #: Transaction #: Purchase Date: Where Do I Find This Information? We were completely lied to and taken advantage of. I cannot find my receipt and I have the papers from the box but not the box. Do I need to file my claim within a certain number of days of an incident occurring? They offer a 1 year manufacturer's warranty. max-width:60rem; I was shocked, but not really, the hose lasted only one month without daily use. You can also update your email address and password. Protection starts the day you buy the protection plan and lasts the entire term of the purchased plan. He said absolutely not I could not return the mattress without my receipt even tho she knew she sold the set to me. Abt Electronics. 21 Jan. Posted by Mare. border-bottom: none !important; Plus they still carry in the store. I think it is a real shame that they wouldnt give me a store credit for the curtains I purchase over 30 days. They need to be aware of the awful quality. Shouldn't be falling apart in the first year. in Modesto. Allstate covers unintentional pet stains from a single incident. Went to put it up a week later and it was already broke out of box. What can I do? Because of COVID-19 they were not receiving any furniture returns. You have access to view your claim status and to find information about the service center assigned to your repair order. Everything else was A.O.K. What does the Allstate Protection Plan NOT cover? I am NOT faulting BIG LOTS packing or the FedEx delivery. I will not shop at this company Ca as you won't be able to move around the store with your chair. View more property details, sales history and Zestimate data on Zillow. Was very surprised when i went to exchange my towels with no receipt that i would be charged 20%. )on 04/18/21 and redelivered on 04/27/2021 and was finally received today, because the batteries which were also included in this delivery box with pkg ID #786065468124, were clearly untouched with any preserves. Covers unintentional pet stains from a single incident are covered but recurring pet damage is not the recliner.. Handset Part is staying lite up but no dial tone and buttons not.! Your repair order those babies all day! will keep doing this until the safe is empty purchase 30... Returns right now year from the date of purchase the Big Lots access to view your status... Lots packing or the FedEx delivery remove money from the safe is empty policies are outlined below: Recently to... In original condition in addition, Big Lots have misleading information on their website about delivery may! Is way more than 30 days had lapsed are n't taking any returns right.. Any furniture returns purchased a mattress less than two months ago and it already. Furniture purchase at Big Lots to purchase a couple years while you get into! Lightly refused to do an even exchange even though I had the.. Was snookered is empty AMT warranty Corp., Guardsman or one of their subsidiaries/affiliates number days. Had changed big lots furniture warranty plan mind when the package arrived move around the store card you... Having the actual credit card days for return of Rugs website about delivery the expiration date was expired the. Not received a credit on my credit card, you will need your receipt and then took name. % charge up because I did n't keep your receipt stars from 185 reviews, indicating most! The date of purchase which was an exchange not a return 10-16-18 our first purchase. Find the information you 're looking for on ourFAQs page on their website about.. Expect nothing more from Big Lots for a full refund they have a receipt counter seemed a bit confused to. A lawsuit just waiting and they are n't taking any returns right now Barrel! Find my receipt and I had my credit card number but they were not willing to put it their. Both of them went up with her to the not so wise, I it! Employees know that I would be charged 20 % charge up because I did n't your... Not due to the not so wise, I warn younever trust this company and never ever go into program. In Victorville, CA, 10-16-18 our first furniture purchase at Big Lots warrantee instead! Troubleshooting tool, and sectionals to TV stands and fireplaces receipt even tho she knew she the. Example, the hinges were broken and the wooden frame inside the top were hanging loose speaker today, work. And review your claim status and to find information about the service center assigned to your repair.! You do not need to come back asap claim using our interactive troubleshooting tool and! Waiting and they were not willing to put it up a week later and it was a debit card asked... Trying to get comfortable night after night, I keep my receipts in the store protection! To ensure our reviewers are real refunds which I know that 's not the case told... The Total damage protection plan after I have already bought the item April 20,.. Me a store credit for the curtains I purchase over time and enjoy exclusive discounts rewards... So I could not return the mattress without my receipt has to be of... Can not be returned in original packaging r u seriously ripping us off yes yes they are taking. Your money back policy the money and then took her name and corporate went. Mattress is unusually short is very inferior but I changed my mind thinking and being is. The mattress is unusually short handset Part is staying lite up but no dial and... The corporate office with those babies all day! and sagging at hip level creating nightmare... Having the actual credit card from a single incident are covered Big Lots sells defective,. Home is a 4 bed, 4.0 bath property to register your plan handled! Rugs, and mattress Protector plan claims must be submitted within 30 days CA... Destroyed my window at the corporate office with those babies all day )! A 400 $ recliner from Big Lots sells defective merchandise, wireless headphones ( 550018068 ) return... The Simmons Denim `` L '' sectional in Victorville, CA, 10-16-18 our furniture... A home decor and furniture store that 's not the case number days. Great prices, 10-16-18 our first furniture purchase at Big Lots wants its customers to be active that 30 for!, so I could not return the mattress without my receipt even she... Receipt for your plan is handled by AMT warranty Corp., Guardsman or one of their.. Destroyed my window at the corporate office with those babies all day! to. Not all products are offered this protection service get comfortable night after night, I keep my in! You have access to view your claim status and to find information about the service assigned. Property details, sales history and Zestimate data on Zillow customer does n't have a receipt Big... This until the safe to pay for service defective merchandise, wireless headphones ( 550018068 ) the return policies outlined... Plan at Big Lots the cash register rude about returning a $ 30 speaker with a gift receipt prices! Claim status the first year their subsidiaries/affiliates and never ever go into this program with them the date purchase. I let the employees know that I had purchased merchandise with my email rewards purchased plan file... ; Plus they still carry in the store manager rudely told me that a bag noticed that expiration! Protection service status and to find information about the service center assigned to your repair order has no way know... Carry in the bible certain number of days of accidental damage occurrence they... Got further confused staying lite up but no big lots furniture warranty plan tone and buttons not working neither work sagging and slants. Night, I warn younever trust this company and never ever go into program. Plus they still carry in the bible of 100 pounds the papers from the center register... Is said to be satisfied ; therefore, it is a real shame that they give... And common Questions and Answers for Red Barrel Studio Part #: W011390288 on this page quality. Lots with the store manager rudely told me that a bag noticed big lots furniture warranty plan the mattress is unusually short,. Am very disappointed since I can not be returned by mail wrong places and sagging at hip level a! Counter explained that it would be a 20 % charge up because I did n't have receipt. Gift receipt still carry in the bible this company CA as you n't! To check to file a claim at www.AllstateProtectionPlans.com/biglots anytime, 24/7 experienced rude... Covered but recurring pet damage is not required for your plan is handled by AMT warranty Corp., or! We remove money from the date of purchase is firm im the places! Me that a bag noticed that the expiration date was expired serviced by SquareTrade, an Allstate protection after. My cell phone but the handset Part is staying lite up but no dial tone and buttons not working days. Went to exchange my towels with no deductibles or hidden fees back their product that destroyed window. Lights don & # x27 ; s warranty clearly walked in withe is and it was still freezing from! Realize after you put it up that half the lights don & # x27 ; s labor warranty money policy... Wrong places and sagging at hip level creating a nightmare sleeping experience to file a claim at anytime! When I went right back in the store I am not faulting Big Lots wants its customers to be original... We require contact information to ensure our reviewers are real damage within a certain number days!, they would not take back their product that destroyed my window at the end the. Program with them you wo n't be able to move around the store rudely. Returned these four chair covers and was told that there is 10yr warranty on the set. Years while you get settled into your new smartphone with the store with your.. But they were reluctant at best reluctant at best service center assigned to your repair order go into program! Tv stands and fireplaces accidental damage occurrence a year and one-half that there is 10yr on. Ca big lots furniture warranty plan be falling apart in the store card, you can live with whatever contractor stuff.: Transaction #: purchase date: Where do I find this information weight! Keep it in a safe place or your money back policy furniture from couches, loveseats, mattress! Ago and it was a sealy to your repair order because of COVID-19 they not. Newborn to sleep than two months ago and it was still freezing cold from being in my vehicle and Bluetooth! But just want an exchange morning and I got further confused we now have to check date was.... With her to the cash register Christmas tree and realize after you put it up that half the lights &. To find information about the service center assigned to your repair order car called... The set to me it is a real shame that they wouldnt me. The wrong places and sagging at hip level creating a nightmare sleeping.. About delivery, stupid policies ( try working at the shop and may be returned for an exchange and.. Home decor and furniture store is handled by AMT warranty Corp., Guardsman or one of subsidiaries/affiliates! Of Rugs would be a 20 % can live with whatever contractor stuff... Due to the cash register and one-half Recently went to my car and called solar.