A study of the effects of active listening on listening attitudes of middle managers. Product & Technology It is a group activity for practising the Active Listening technique called The 3 Whys.. 25-49 = Listening isn't one of your strong points. emphasise the importance of asking Active Listening questions about the speakers non-verbal cues to understand their true meaning rather than assuming we know what they mean. This game is played in pairs or small groups. Briefly reflect on what did and didnt work. Should there be limitations on the right to free speech? The groups then come back together to discuss the findings using suggested follow-up questions below. This activity also reinforces a key aspect of Active Listening, which is asking targeted questions to help us better understand where our discussion partner is coming from. Each group will receive one topic. You can make the questions entertaining. Your goal is to learn about them. Youll be able to think through what youre hearing, enabling you to reply more deliberately and robustly. It will take no more than 25 minutes.. Listening Riddles - Answer Key 1. They are not dismissed or challenged. If your mind was an island, what would it look like? After sharing, the group returns together and discusses how it felt to be on the receiving end of a person who is working hard to solve the problem vs someone who is fully listening and empathizing. If you know this test please do not reveal the answers to others. Contact & Locations Each pair is given a thought-provoking conversation starter (see Resource section below). And most of them can also be printed on paper to be done offline, perhaps as . After 5 minutes, every pair is to compare the drawing with their original and briefly discuss what did and didnt work. Leaders are often the worst among us as listeners as they are so focused on driving growth, meeting numbers and deadlines, and asserting out authority that we often forget that our most valuable resource is our employees. | Powered by WordPress, Asking Questions to Seek Information and Clarify Understanding, 7 Targeted Active Listening Games, Exercises and Activities for Adults, Active Listening Games Resource: 11 Conversation topics, Active Listening Games Resource: List of 11 non-verbal cues, Active Listening Games Resource: Two printable simple drawings, Designed for personal listening development and adaptable for training workshops, Active Listening Games Resource: 14 Conversation starters, Designed for training workshops and adaptable for personal listening development, Active Listening Games Resource: 10 Thought-Provoking Conversation Starters. If you are in a public place, putting away distractions or moving to a quieter location can also be helpful. This awareness will help you to harness emotions to your advantage during discussions. If we indulge our emotions then our ability to listen actively is impaired. The game is an Active Listening twist on the well-known 'Description' communication skills game. Do this step if your particular emotion (such as anger and fear) had increased your stress levels during those discussions and stopped you from thinking clearly. Only after reflection has been done will it be time to ask questions. The checklist lists the techniques and then asks the listener to check back to see if they successfully used each one. Offer an ice breaker question or prompt, such as something they are grateful for today. Any message a person tries to get across usually has two components: the content of the message and the feeling or attitude underlying this content. [2] That is, it's not what they say. Active listening has even been referred to as the measurable dimension of empathy (Olson & Iwasiw, 1987, p. 104). It's how they say it. This group listening skills activity enables participants to practise using The 3 Whys Active Listening technique. Now close your eyes and imagine yourself entering into that regular discussion time with the intention of actively listening first rather than being the first to do the speaking. A third barrier is avoiding what the person is sharing. Then simply listen in order to understand the message that theyre trying to convey to you. Levitt, D. H. (2002). Would that be okay?. Everyone should note down whether or not they correctly guessed the cue and correctly guessed the acting person's feelings regarding the topic. And you may ask follow-up questions if desired. Get started with a free four-week trial today! How? You can see that the open questions invite conversation and show compassion, whereas the closed questions seem more like information gathering. Misunderstandings can strain relationships, and result in costly rework. Just focus on the speaker so that you can absorb and understand what they are saying. Repeatedly perform these debrief/reflection steps after your regular discussions to reinforce the mindset of being a listener. Help the speaker evaluate their own feelings, Demonstrating listening through body language and nonverbal responses, Reflecting back the content of what the partner shared, Reflecting back the emotions that the partner shared. Listen With Empathy, Non-Verbal Cues Help Avoid Misunderstandings. You will need a volunteer for this activity. Give each group one of these topics, or use your own topics: Give each group a copy of this list. Instead, we retain our effectiveness, influence and self-determination by increasing our emotional intelligence. You'll find a growing collection of exercises, articles and online training courses about good listening skills, which will help you in your listening journey. These worksheets also provides an interactive way to assist clients. Such connections build on [], Chamber of Commerce (KvK) Registration Number: 64733564, 6229 HN Maastricht, 2023 PositivePsychology.com B.V. Open question: A solo Active Listening skills exercise to develop the habit of entering discussions with the mindset of listening first to understand the speaker. Having this mindset as your default position gives much greater conversational influence than when doing most of the talking. This is called Active Listening. By filling out your name and email address below. Once youve got a clear mental image of listening actively, reflect on the following questions: How would your relationship with that person(s) change if you regularly listened first? Click each image to download an A4 PDF version of the picture. It is also a skill that will benefit the listener in their life outside of work. The objective of this Active Listening exercise is to help you develop the mindset of entering into every discussion firstly wearing your listener hat, so as to focus on understanding the other persons perspective. Before you continue, we thought you might like to download our three Positive Communication Exercises (PDF) for free. 4 Benefits, 7 Techniques to Train Your Active Listening Skills, 3 Worksheets to Practice Active Listening, Possible Barriers & Psychology Tips to Overcome Them, 3 Courses for Training on Effective Communication, 17 validated positive communication tools for practitioners, So you showed up at the meeting on time., These seem to be the key ideas youve expressed:, You said that you reacted immediately. This game simulates these situations and tests how well team members can listen to and comprehend information in a noisy environment. To have a rich and substantial discussion they should hold strongly to this belief. But seeking to fully understand somebodys perspective doesn't mean needing to agree with them. This small group Active Listening game helps participants to heighten their awareness of these non-verbal cues displayed by speakers. It can be adapted for training workshops by splitting participants into pairs. Tired of feeling like you're speaking to a brick wall? Theyre not simply warm-up activities! If your team fancies some fresh air, this will work well outdoors. Unlock this practice exercise and more with the All Access program. I hope with this article I can have an idea of how to be better. After the 5-minute timer ends, give the pairs a couple of minutes to compare this second drawing with the original. Finish up with thanking them for being so open and for allowing you to get to know them a bit better. One person is assigned to note down the answers against the names of the players. Discuss any other thoughts about this Active Listening exercise. Connection comes as we share information that is truly relevant and useful to them, and as we frame that information in a way that they can accept. Discuss the difficulties of communicating with each other and discuss Active Listening strategies that they could use to overcome those difficulties. If youre looking for more science-based ways to help others communicate better, this collection contains 17 validated positive communication tools for practitioners. This article will describe a listening technique called active listening. Warning: digging deeper can result in lively discussions! Team members will have to listen intently to these snippets in order to guess the TV show. 1. For more depth on seeking to understand other people, see the article titled Want to Avoid Poor Discussions? If playing in teams, each team must take turns making the noises. As with all aspects of active listening, these indicators shouldnt be forced or faked. Active listening cant be faked. Scoring. Describe the exercise to your volunteer - what they need to do and what you will be doing (see 'In Brief' above). Conclude this Active Listening activity by discussing what they experienced - see the suggested follow-up questions below. Okay. Tell me more., Emotion - Knot in your stomach. Active listening starts with refraining from questions. Human Capital Tell the speaker one thing from this exercise that you can do going forward to keep developing the habit of just listening. Active Listening Practice Practice your listening skills with exercises and audio recordings, then answer quiz questions to evaluate your listening skills. raise your hand in the middle of the presentation to invite Zoe to a play date after school. For example: Emotion - Offense. Walk me around that island. See the Resource section below for downloadable examples. For more information on utilising both verbal and non-verbal content, see The GLS Project article, Non-Verbal Cues Help Avoid Misunderstandings. What Active Listening techniques went well? But Active Listening isnt about having safe, comfortable conversations with people who agree with us. This rehearsal process will cognitively reinforce the behaviour of listening first and speaking second. Simply stop what you are doing, close your eyes, and try to see how many sounds you can hear around you and within you. Just focused attention on the speaker so that we can absorb what they are saying. Organise to meet in a quiet place away from other people where you and your volunteer can relax and not be distracted by others. For Rogers, the ultimate goal of active listening was to foster positive change (Rogers & Farson, 1987). Reflect the speakers basic feelings and emotions in words. We hate it with a passion!View our Privacy Policy & Terms of Use. For example, an Atheist, Bahai, Buddhist, Christian, Hindu, Jew, Muslim, Sikh. How did you come to that view?, Emotion - Confusion. Was it the topic, the words, or just a feeling it [], Positive outcomes from therapy and counseling rely on the strength of the relationship between the mental health professional and the client. This activity also provides a safe opportunity to become more comfortable conversing with people who disagree with our beliefs. This checklist is a helpful tool for practicing active listening techniques. With Water Cooler Trivia in your corner, it's remarkably easy to set up a quick trivia game on Zoom. All Access program guessed the cue and correctly guessed the acting person 's feelings regarding the topic to. That we can absorb and understand what they are saying ways to help others communicate better, this will well! Hope with this article will describe a listening technique called active listening Practice Practice listening... Advantage during discussions and self-determination by increasing our emotional intelligence an interactive way assist! 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