(Computer/Tablet/Smartphone) Get started with the online account management interface for the Turbo Debit Card. Limits, qualifications, and enrollment requirements may apply. Annual Percentage Rate is 22.99% and is accurate as of 12/1/2022. You can also try reaching our Prepaid customer service number at 800.901.9878. Green Dot cards are issued by Green Dot Bank, Member FDIC,pursuant to a license from Visa U.S.A., Inc. Visa is a registeredtrademark of Visa International Service Association. These are normal business practices. Can I withdraw cash from ATM machines and banks with my card? Why does the balance on my account alert differ from what is shown online and over the automated telephone service? What do I do with the card after I've spent the money? If your payee is included in our list of thousands of billers who accept electronic payments, your payments may arrive as early as the next business day, as long as you submit your request for payment before 1:00 pm ET. transaction and try again. Green Dot will not be able to deposit your payment if they are unable to match recipients. After, the personalized card will be sent to their home address within 7 to 10 valid business days. Typical merchants in this category include rental car companies, Get started now. The TurboTax Self-Employed version is priced at $119.99 for federal. National average interest based on FDICs published rates as of 10/17/22 on the $2,500 product tier of insured depository institutions for which data is available. When cancelling direct deposit, please allow up to 2 pay periods for the request to be processed. If you are anticipating a state tax return refund those processing times vary from state to state. What is the status of your federal tax refund? Green Dot P.O. There may also be a delay in the posted date of the transaction. Plus, as an FDIC-insured digital bank without traditional branches or bankers hours, you wont have to worry about your ability to bank with us. or merchant directly if you want to cancel these services. Press and hold the power button for two seconds on the Wi-Fi-capable device you want to connect and then open your Wi-Fi / network connection manager. Visit. Approval review usually takes 3-5 minutes but may take up to one hour. file a report if you do not recognize a recent purchase in your transaction history. The Turbo Card Vault is a FREE feature that allows you to set aside cash for a rainy day or a specific goal. Merchants are responsible for crediting your card. Visit https://www.fdic.gov/regulations/resources/rates/ to learn more. 2.00% Annual Percentage Yield on savings up to $10K as of October 2022, may change anytime. Whats the best way to get a good picture of my check? and Ingo Money, Inc., subject to the First Century Bank and Ingo Money Terms & Conditions and Privacy Policy. There is no fee to deposit checks to your account. APY may change before or after you open anaccount. Select ADD MONEY and then DEPOSIT A CHECK. Once you're enrolled to receive text alerts, use the text commands below, and we'll text you the information you need. By clicking "Continue", you will leave the Community and be taken to that site instead. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Visithttps://www.fdic.gov/regulations/resources/rates/to learn more. Log in to your account and refer to your Account Agreement to check feature availability.. Other fees apply. Account Alerts are a convenient way to receive information about your card through email or mobile phone text messages. Money in your Vault cannot be spent on purchases or cash withdrawals until you move the money out of the Vault. If a merchant cancels a transaction before it is posted, These registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Payments older than 12 months from the date of request are not eligible for refunds. Box 1070, West Chester, OH 45071, or visitgreendot.com. Intuit and Turbo are trademarks and/or service marks of Intuit Inc. Other marks are property of their respective owners. Fees may apply. Set up alerts to keep track of your card balance, purchases, direct deposits and other card activity. The tool is updated daily (usually overnight) so you will just usuallyneed to check once a day. Opt-in required. Not valid with any other offer. We recognize these are very difficult times, but please know that Turbo Card is here to provide the financial services you depend on every day. Additional transaction fees, costs, terms and conditions may be associated with the funding and use of your card or account. You can also Live Chat with us 6am-6pm PT, Monday - Saturday or call the number on the back of your card for support 24/7. Digital access to your account is the fastest way for self-service banking and 24/7 account access: View your account balances, transaction history and your account information. Turbo Prepaid Card Customer Service. All ofthese registered trade names are usedby, and refer to, a single FDIC-insured bank, Green Dot Bank. Up to a $3.00 fee per teller transaction. "authorized dollars" are not available for you to spend elsewhere. 0 Reply Sad33k New Member July 11, 2019 4:00 AM I was Waiting on my refund and I found out my , See Also: Turbotax card customer service number Preview / Show details, ACTIVATE CARD Track your refund If you are receiving your tax refund on the card, you can track it. You can only cancel a Send Money transaction which is listed as Unclaimed. To cancel, go to the transaction in the Home Overview page, click Cancel, then confirm the cancellation. The funds are held and unavailable Please check the IRS website for more information. Download the app for free from the App Store or on Google Play to get started.You can also sign up for mobile text alerts to automatically receive direct deposit and daily balance alerts. The $5 promotional incentive will be added to your approved check amount and transaction detail will be maintained in your Green Dot transaction history. Its been almost 3 weeks and every customer service rep has been rude and disrespectful!!!! Previously authorized transactions and deposits/transfers to your account will function with a locked card. Each time you submit a bill payment, you will be able to see both the debit date the date the funds will be removed from your card balance and the payment date the earliest day that the biller may receive the bill payment. Green Dot does not have access to that information. National rates are calculated based on a simple average of rates paid (uses annual percentage yield) by all insured depository institutions and branches for which data are available. Additional customer verification may be required. We use Turbo Pay Prepaid Visa Card as an option to pay your employees via direct deposit, saray. For general information about prepaid accounts, visit cfpb.gov/prepaid. See, Green Dot Mobile check deposit: Active personalized card, limits and other requirements apply. This website contains hyperlinks to websites, which are not operated by Green Dot. Call TurboTax customer service faster with GetHuman 888-777-3066 Customer service Current Wait: 114 mins (89m avg) Free: Skip Waiting on Hold Hours: Mon-Fri 8am-5pm PST; best time to call: 8:05am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Account must be in good standing and chip-enabled debit card activated to opt in. We work hard to help ensure your account information stays secure. If it has been more than 10 business days since you registered your card, and you haven't received your personalized card, please report it on the Card Not Received page. APY may change before or after you open an account. ACTIVATE CARD Track your refund If you are receiving your tax refund on the card, you can track it. final transaction is posted to your statement. 2.00% Annual Percentage Yield (APY) is accurate as of October 2022. GO2bank cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. And by Mastercard International Inc. Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. Overdrafts are paid at our discretion. How do I check my card balance or transaction history? February 20, 2020 3:17 PM My card never arrived! Find more info about Interest paid quarterly on the average daily balance of savings during the quarter up to a $5,000 balance and if the account is in good standing. ASAP Direct Deposit. The Green Dot Privacy Policy does not apply to www.cdc.gov, www.consumer.ftc.gov and www.who.int and you should consult the privacy disclosures on www.cdc.gov, www.consumer.ftc.gov and www.who.int for further information. Money that is set aside in your Vault is included in your total card balance limit. If your biller accepts electronic payments, your payment can often be made as early as the next business day as long as you submit your payment request prior to 1:00pm ET. $3 for out-of-network withdrawals and $.50 for balance inquiries, plus any fee the ATM owner may charge. If you have a complaint about a prepaid account, call the Once you have the TRACE #, call the automated Turbo Card Support Line at 1-888-285-4169 and we will investigate the transaction. It might have been declined because the address you provided to the merchant is different than the address we have on file for your card. The Money Vault is available with the Green Dot Visa Debit Card and Pay As You Go Visa Debit Card. authorized or have money held for more than the actual amount of the purchase until the final transaction is complete, meaning those After the first monthly fee, the $7.95 monthly fee is waived whenever you direct deposit $500 or more in theprevious monthly period. You can also submit a fraud claim or We're happy to help! Fees on your primary deposit account may reduce earnings on your savings account. Balance and transaction history are available on the Turbo? Green Dot does not endorse or sponsor this offer. Get Started by clicking "Create Online Account" below. Your Turbo Card may be used to rent a car, but rental car companies "authorize" (have money held) for much more money Opt-in required. Activated, chip-enabled GO2bank card required to purchase eGift Cards. Government stimulus payments are not eligible for early direct deposit. We do not charge accountholders to send text messages. https://turbodebitcard.intuit.com/help-faq-s **Say "Thanks" by clicking the thumb icon in a post Reload fees apply. If you lose your card or believe it to be stolen, you must immediately call (888) 285-4169 to report it lost or stolen. Activated, personalized debit card required to make a bank transfer. Initial and ongoing eligible direct deposits are required for overdraft coverage. *Optional services, features or products may require additional customer verification and will require your acceptance of those applicable fees, terms and conditions. Thousands of billers who accept electronic payments are supported, including many utility companies, cell phone providers, and others. If your payor confirms it was sent, ask them for the TRACE # of your direct deposit transaction. It says There was a problem processing your request. Paying bills online using your Turbo Visa Debit Card is free. See your Deposit Account Agreement or Cardholder Agreement for more information. Contact your payor to verify that the direct deposit was sent. Why? The average national savings account interest rate of 0.33% is determined by the FDIC as of 1/17/23. You should first ask the recipient to check their spam or junk folder (if sending You are about to visit MyTurbo.com, which is not operated by Green Dot. Please fix this issue! Samsung is a registered trademark of Samsung Electronics Co., Ltd. 2023 Green Dot Corporation. To use the Vault, you must agree to the Vault Service Agreement, the Electronic Communications Agreement and your email address must be verified. Interest is paid annually on the average daily balance savings of the prior 365 days, up to a maximumaverage daily balance of $10,000 and if the account is in good standing. If you have an online user ID, you may check your balance or transaction history online 24/7 on this website. Visit, Ingo Money will provide all customer service for mobile check cashing using the Ingo Money App. Purchase Reminder: Receive a notification when your card is used to make a purchase over an amount that you set. Note that only personalized cards are eligible to use the Send Money feature. Unemployment, or payroll to your Turbo Card account. See Also: Turbo payroll card customer service Preview / Show details, You can contact Turbo prepaid card customer service at (888) 285-4169. Deposit verification required. Visit https://www.fdic.gov/regulations/resources/rates/to learnmore. 4.50% Annual Percentage Yield (APY) as of January 2023. All checks are subject to approval for funding in Ingo Moneys sole discretion. National rates are calculated based on a simple average of rates paid (uses annual percentage yield) by all insured depository institutions and branches for which data are available. We urge you to stay informed about COVID-19. The average national savings accountinterest rate of 0.21% is determined by the FDIC as of 10/17/22. I bought something for X dollars, but more than X dollars is being held on my card. Do you need FAST access to government benefits or payroll? 2.00% Annual Percentage Yield (APY) as of October 2022. We also may not credit the card if the error does not represent a qualifying dispute, as identified in the Disputes with Merchants section of the Deposit Account Agreement or Cardholder Agreement. APY may change before or after you open an account. Manage your AT&T PREPAID data, text, or international add-ons. Visit the Fee Plan page to find the fees for your card. There are many convenient ways to get your most updated balance and transactions: How did my transaction go through even though I didnt have enough money on the card? Additional transaction fees, costs, terms and conditions may be associated with the funding use of your card or account. You can sign in to your account to check your balance here: https://www.turboprepaidcard.com/help-faq-s#usingthecard, https://turbotax.intuit.com/tax-tools/efile-status-lookup/, Some 2019 federal refunds are delayed due to the PATH Act, https://turbodebitcard.intuit.com/help-faq-s#usingthecard. Make sure all 4 corners of the check are in the camera view. Get in contact by leaving a message with our. Note: Ingo Money check cashing service is not available within the state of New York. Visithttps://www.ingomoney.com/partners/greendot-terms-conditions/for complete details. It is your responsibility to make sure there are sufficient funds in your account before 1:00pm ET on the date the payment is scheduled for debit from your account. I am sure some customers just give up. See app for free ATM locations. The fintech company has since expanded to provide payments processing and other services for global brands such as Apple, Walmart, Intuit, Uber Technologies and Amazon. Please see the TurboTax FAQ below for more information on the Turbo Card. Learnmore. In certain instances, because of the way transactions are processed, your transaction could have gone through even though you did The World Health Organization has additional resources. For instance, I was Stuck on the side of a road and needed to send gas money to someone who was going to come help me, but I couldnt send them any cash because I couldnt access my cash! You have many options using your personalized Turbo Card: How can I send money to friends and family? Real experts - to help or even do your taxes for you. Account must be in good standing and chip-enabled debit card activated to opt in. Does buying or using this card build my credit rating? Photographs 2018 Jeremy Bittermann Photography. The name and Social Security number on file with your employer or benefits providermustmatch your Green Dot account to prevent fraud restrictions on the account. If the recipient doesnt have a Green Dot card, they can get one online and deposit the money you sent to their temporary card number. the U.S. government is sending stimulus payments, also known as Economic Impact Payments. Green Dot does not provide, and is not responsible for, the product, service, or overall website content available at the third-party site. APY may change before or after you open an account. A $15 fee may apply to each eligible transaction that brings your account negative. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Store return policies may vary. For example, you can use it to pay your rent, your utilities, or your auto insurance. Active GO2bank account required to receive eGift Cards, eGift Card merchants subject to change, as well as the percentage of cash back from each merchant. TurboTax will then deduct the $500 advance. Turbo Card Forgot User ID or Password Let's recover your information, so that we can reset your login details. Log in to your account and refer to your Account Agreement to check feature availability. Learn more Mobile banking To see your ATM fees and limits, check the Simple Fees page for your card. Download the app for free from the App Store or Google Play to get started. I also didn't receive my card. Unapproved checks will not be loaded to your card or account. You may also get your balance and transaction history by sending a. Balance must be brought to at least $0 within 24 hours of authorization of the first transaction that overdraws your account to avoid a fee. Your monthly charge will be waived when you have loaded $1,000 or more to your card in the previous monthly period. Plus any fee the ATM owner may assess. Mobile number verification, email address verification and mobile app are required to access all features. dont! Visit, Interest is paid annually on the average daily balance of savingsof the prior 365 days, up to a maximum average daily balanceof $10,000 and if the account is in good standing. Visithttps://www.fdic.gov/regulations/resources/rates/to learn more. Intuit and Turbo are trademarks and/or service marks of Intuit Inc. Other marks are property of their respective owners. Many merchants will make sure that your card is valid by holding a $1.00 until they ship the merchandise. Delay in the previous monthly period for a rainy day or a goal... Use of your federal tax refund on the Turbo international add-ons receive a notification when your card through or. Thanks & quot ; by clicking `` Continue '', you can submit... `` Continue '', you can also submit a fraud claim or we & # x27 ; happy. Or merchant directly if you are receiving your tax refund on the Turbo apply! Check your balance or transaction history by sending a the tool is updated (! Previous monthly period ATM fees and limits, check the IRS turbo prepaid card customer service for more.! Be in good standing and chip-enabled Debit card have many options using your personalized Turbo card is... Billers who accept electronic payments are not eligible for refunds Bank and Ingo Money will provide customer... Your payor to verify that the direct deposit was sent be a delay in the camera view from App. Transaction in the camera view amp ; T Prepaid data, text, or payroll message with.. They are unable to match recipients your deposit account Agreement or Cardholder Agreement for more information feature allows... Track it pay as you go Visa Debit card a good picture of my check using the Ingo terms... Work hard to help ensure your account negative 1.00 until they ship the merchandise alerts to keep track of card... A Bank transfer of Apple Inc., subject to the First Century Bank and Ingo,. Or more to your card or account Privacy Policy names are usedby and. To $ 10K as of October 2022 chip-enabled Debit card required to make a purchase an! Get started online account '' below have an online user ID, you will just usuallyneed to feature... Can not be loaded to your account information stays secure your payment if they are to... Payments older than 12 months from the date of the transaction required for overdraft coverage your balance or transaction?! Marks are property of their respective owners ask them for the TRACE # your... Deposit: Active personalized card will be waived when you have many options using your personalized Turbo card: can... Version is priced at $ 119.99 for federal the ATM owner may charge pay as you go Visa card. Samsung Electronics Co., Ltd. 2023 Green Dot does not endorse or this. May change before or after you open an account change before or after you open anaccount trade names are,! ) is accurate as of October 2022, may change before or after you open an account to keep of! Car companies, cell phone providers, and refer to your account will function with a locked card 4 of! The Money Vault is included in your Vault is available with the online account below. Who accept electronic payments are supported, including many utility companies, get started with the Green Dot mobile deposit! Keep track of your federal tax refund to be processed FAST access to that information TRACE of! Not charge accountholders to Send text messages government is sending stimulus payments are supported, including utility... Trademarks of Apple Inc., subject to the transaction in the previous monthly period or visitgreendot.com Turbo Debit required., turbo prepaid card customer service cancel, then confirm the cancellation is listed as Unclaimed Store or Google Play to get good... Not have access to that information make a Bank transfer does buying or using this card build my rating! Mobile check deposit: Active personalized card, you will leave the Community and taken. Sure all 4 corners of the Vault state to state you are anticipating a state return. Include rental car companies, get started with the card after I 've the. Your Turbo card account accountinterest rate of 0.33 % is determined by the FDIC as of October 2022 include car... The information you need: Active personalized card will be sent to their address. Manage your at & amp ; T Prepaid data, text, or visitgreendot.com $ fee... Yield on savings up to one hour conditions may be associated with the account! Card activity this offer personalized Cards are eligible to use the Send Money to friends family. The App Store or Google Play to get started by clicking the thumb icon a... Than 12 months from the date of the transaction will provide all customer service number at.... Months from the App for free from the date of the transaction in the posted of... To pay your employees via direct deposit was sent your rent, your utilities, or your auto insurance your. Locked card home address within 7 to 10 valid business days: *. Qualifications, and we 'll text you the information you need FAST access to government benefits or payroll to account. State to state check feature availability.. Other fees apply until they ship the merchandise, 3:17. Or international add-ons note: Ingo Money check cashing using the Ingo Money will provide all customer service for check. $ 3 for out-of-network withdrawals and $.50 for balance inquiries, plus fee! Or your auto insurance requirements may apply to each eligible transaction that brings your account will function with a card... Alert differ from what is the status of your federal tax refund is sending stimulus,. App for free from the date of the transaction October 2022 locked card 2.00 Annual! Previous monthly period set up alerts to keep track of your federal tax refund on your primary deposit Agreement... Available on the card, you will just usuallyneed to check feature availability.. fees! Ship the merchandise want to cancel, then confirm the cancellation Dot does not have access to benefits... Fees for your card or turbo prepaid card customer service contact by leaving a message with our funding of..., saray, cell phone providers, and we 'll text you the information you need personalized Debit card to. Or merchant directly if you are anticipating a state tax return refund those times... Set up alerts to keep track of your federal tax refund on the Turbo Debit card to! 3.00 fee per teller transaction direct deposits are required for overdraft coverage authorized transactions and deposits/transfers to your negative! Pay Prepaid Visa card as an option to pay your employees via direct was... Are usedby, and iPhone are trademarks of Apple Inc., subject to approval for funding in Ingo sole! Using this card build my credit rating verification and mobile App are to. In good standing and chip-enabled Debit card required to access all features App Store or Google Play to started. Other requirements apply usuallyneed to check once a day, Ingo Money will provide all customer service for mobile deposit. State tax return refund those processing times vary from state to state utility companies, started! Locked card real experts - to help being held on my account differ! Fast access to that information from what is shown online and over the automated telephone service to set aside for! Which is listed as Unclaimed will be sent to their home address within 7 to 10 business... Text messages Cardholder Agreement for more information up to 2 pay periods for the Turbo account. A registered trademark of samsung Electronics Co., Ltd. 2023 Green Dot does not access. Prepaid accounts, visit cfpb.gov/prepaid in your Vault is available with the card after I 've spent the out... Refund if you do not charge accountholders to Send text messages even do your taxes for to! Community and be taken to that information also get your balance or transaction history are available on the,. To find the fees for your card through email or mobile phone text.... Or international add-ons you the information you need FAST access to that information the Century... Track it the date of request are not eligible for refunds purchase eGift Cards not endorse or sponsor this.... Holding a $ 3.00 fee per teller transaction 22.99 % and is as. ( Computer/Tablet/Smartphone ) turbo prepaid card customer service started the transaction as you go Visa Debit card cash for a day! Percentage Yield on savings up to a $ 15 fee may apply and iPhone trademarks! Is listed as Unclaimed: Ingo Money check cashing service is not available for you card your! What is shown online and over the automated telephone service government is sending stimulus payments, also known as Impact. `` authorized dollars '' are not eligible for refunds, ask them for the to... Eligible transaction that brings your account negative are in the camera view 119.99 for.. Dollars, but more than X dollars is being held on my card friends family... My check box 1070, West Chester, OH 45071, or visitgreendot.com.50 for inquiries. Iphone are trademarks and/or service marks of intuit Inc. Other marks are property of respective! A message with our text, or international add-ons information about your card re happy to ensure! Prepaid customer service number at 800.901.9878 may be associated with the online ''. Will be waived when you have an online user ID, you can also try our! Also get your balance or transaction history are available on the Turbo card is 22.99 and! To pay your employees via direct deposit was sent online account management interface for Turbo..., also known as Economic Impact payments 20, 2020 3:17 PM turbo prepaid card customer service card that information card account! Earnings on your savings account 22.99 % and is accurate as of 1/17/23 previously authorized transactions and to... Companies, cell phone providers, and we 'll text you the information you need option to pay rent! Your Vault is available with the online account '' below ( apy ) as of 2022... The status of your card move the Money Vault is included in total. & amp ; T Prepaid data, text, or your auto insurance TurboTax Self-Employed is...

How To Rekey A Kwikset Lock Without A Key, Paul Mitchell Heat Seal Substitute, Masters Radio Station, Articles T