If the problem occurs on one phone, the underlying cause can vary from hardware to network configuration. Much to my chagrin I had already chewed out Vonage and cable company for bad service using my cell phone. How do I turn the indicators off? Been a couple weeks and she's had no issues. Clearly there's a problem. It seems that some of them have an issue with regular calls, as callers cant hear them while conversing on an Android phone. This has been happening since I got the s23 ultra. Telephone base. VTech is a registered trademark of VTech Holdings Ltd. Careline, Safe&Sound, Audio Assist, ErisTerminal, ErisStation, ErisBusinessSystem, Orbitlink Wireless Technology, Myla the Monkey, Tommy the Turtle, and Wyatt the Whale are registered trademarks of VTech Communications, Inc. Connect to Cell is a trademark of VTech Communications, Inc. 3 Handset Answering System with Dual Caller ID/Call Waiting, Amplified Corded Answering System with 8 Photo Speed Dial, 90dB Ringer Volume, Oversized High-Contrast buttons, and One-touch Audio Booster up to 40db, 3 Handset Amplified Corded/Cordless Answering System, 3 Handset Amplified Corded/Cordless Answering System with Wearable Home SOS Pendant and Smart Call Blocker, Amplified Corded/Cordless Phone with Answering System, Big Buttons, Extra-Loud Ringer & Smart Call Blocker, 2 Camera 1080p Smart WiFi Remote Access 360 Degree Pan & Tilt Video Baby Monitor with 7" High Definition 720p Display, Night Light, 7" Touch Screen WiFi 1080p Pan & Tilt Monitor, 7-inch Smart Wi-Fi 1080p Pan and Tilt Monitor, WiFi 1080p Yellow Daisy Baby Camera with Night Light. [Background] If it doesn't find any known issues, it will walk you through some common scenarios. So, to fix it and jump-start the normal functioning of your device, make sure to restart it. If this situation persists, contact your VoIP / VoIP box service provider for further support. You can also try disabling VoLTE and noise-canceling Settings and try again. 4. You can hire any professional to make the repairs. 6-HELP. If so can you hear the other other person when using the phone in this mode? I hope this helped you out, if so let me know by pressing the helpful button. If so, try these. Editors note: This article was originally published in July 2021. Digital DECT Technology offering interference free, high quality, wireless security with increased . Guides and repair information for VTech landline phones. Additionally, check out our article on managing permissions on Android for more info. Sorry, the title is pretty gory but a better explanation is that my parents still use the landline and the phone decided to crap out on us. We've tried other phones, and it still has the same problem with not being able to hear callers whether I call them or they call me. How many things do you have plugged into your phone jacks? Why? Read more ideas for improving cordless phone performance. If anyone else can weigh in or suggest something, please help! Why wont the handset CHARGE light turn on when I place it in the base to charger? pagemaker45. I set up outgoing message but when a caller calls in they can't hear it it only plays in the house, how do I fix that? Solution: It is likely you have the Announce Only feature turned on. If that doesnt help and the other person is still unable to hear you after youve run through all other software-related steps we presented here (including system factory reset), consider taking your device for repairs. Click to enlarge. Robocalls are automatically blocked from ever ringing througheven the first time. Extremely annoying and it started after the late update on August. Check out TruVoice Deluxe Single Ear Headset with Noise Canceling Microphone and a 2.5mm Adapter for Polycom IP 320, IP330, IP321, IP331, Cisco . If, however, the problem occurs on all calls and all phones, start by checking your phone equipment. Twitter: @lemmingspain. Check with your carrier if your SIM card and phone number are active. Nextiva recommends that a local Network Administrator whitelist the following rules in the firewall: Ensuring that the setting for SIP ALG is disabled is another frequent troubleshooting step to fix one-way audio issues. Check for a clear dial tone on all jacks. Call screening is what allows you to hear people leaving messages and screen the call to decide if you want to answer the call or just let them leave a message. When determining the cause of one-way audio, it is essential to determine if the issue occurs on one or more phones. Correct answers are available for this post. jim, Check the volume control on phone, if slider volume control, slide the control up and down quickly several time to get switch contacts to make better connection, make sure volume control is in the high range. Out of range OR No power at base is shown in the handset display window. 3. Heres a link to the user manual for the phone. Disconnect the Battery; Press and Hold the Star and Pound key; Reconnect the battery while holding down . All rights reserved. Thank you! Find many great new & used options and get the best deals for VTech CS6114 Cordless Phone with Caller ID / Call Waiting - White/Grey (CS6114) at the best online prices at eBay! Aug 23, 2022 by We used to be able to just hear everyone without a problem. Can hear people very well a plus for me. Besides smartphones, I love reading fiction and non-fiction, watching a plethora of sports, and learning new languages. I've been told by T-Mobile support that I CAN'T do that because of a firmware incompatibility. Your phone may be on Mute. While displays show steady ON and ready, you might still experience with no dial tone sound/ display Line in Use. Start a new topic and give us your phones make and model and the service you're using. 3 Unplug the working phone and cord. Hi everyone, weve got a Vtech model CS6929-4. Each line has a maximum load capacity. Q: I can't hear the caller but they can hear the me. The 5.8GHz technology is not digital. Then, I can make a call normally again, but it . Consult your User's Manual for details. Feel free to share your thoughts, questions, or suggestions with us. Manage more than one call with these two-line telephones - perfect for any busy office. And yes my phone has been updated to 2.2. Call another person, if they can hear you the problem is not with your telephone. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. Feb 25, 2022 7:09 PM in response to SCRAP72. There is only one way to set up the answering machine, with an on or off button which is fine. I'm trying to enable WiFi calling on the same device - a Google Pixel 4a 5G direct from Google. $79.95, Current price: Your name/email address will never be shared. Recycle the power to the base phone - pull power cord and wait 30 sec, then replug. I have this problem too but discovered after scrolling through set up that I do not have an option for call screening. For an optimal experience, we recommendupdating your browser. Nice and loud when it rings. SIP ALG causes one-way audio issues and typically affects all phones on the network. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I'm at a loss because I've search everywhere online and there doesn't seem to be anyone else who has the exact same problem as me, the opposite problem actually. To test for possible interference, boot your device in Safe mode and try to receive/make calls. There's nothing wrong with the audio, it beeps and plays noise if I press buttons and if someone else picks up the phone in the house then we can both talk to each other but if I try calling the house with my cellphone or anyone else's phone then the phone simply refuses to output their voice even though they can hear mine if I respond. Do Not Sell/ Share My Personal Information, Product End Of Life Announcement (Models: VM991, VM981, VC9312-245, VC931, VC921, VC9311-112), https://www.youtube.com/watch?v=mXbXl4froUc&t=25s, https://www.youtube.com/watch?v=rJ9PNkwBzfE&t=3s. VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. The details are this: The Vtech phone is connected to our basictalk adapter which is connected to our Netgear router which is connected to our Comcast line. Why am I not receiving caller ID on my phone? It can be changed via handset or the telephone base menu. If this doesnt help and people cant hear you during calls on your Android phone, move to the next step. But you can't hear the person on the other end, or they can't hear you. There's a physical problem at a telephone switch. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. Research, browse, save, and share from 480 Honda models in Huntsville, TX. What should I do? There are two microphones on most Android phones and the one you should focus on is at the bottom of the handset. A forum community dedicated to tech experts and enthusiasts. Yes, I understand you can still make and receive calls, it's because it uses DC voltage as opposed to AC voltage to make the phone call. There's no way that I can see to put the Telo in front. Update for a software update on your Android. Soft ResetPress the Power key. The phone works now. SIP ALG (Application Layer Gateway) is a security setting on most commercial routers. JavaScript is disabled. When calling, please have your model number handy: CS6114. Product information. Touch OK. Press the Power key to power on the device.Note: If device is non-responsive have user remove and reinstall battery and power on device. Welcome to Product Support. If the problem only occurs with the one handset and not the other it may be a battery problem, especially if the problem handset is used more often. Check the wall jack. You can easily configure the router to unblock the two SIP control ports and allow for call control to occur, but since the voice packets pick a random port from within a range of over 16,000 ports to use for each call, it would not be safe or proper to unblock the whole range and open up the network to potential attack. Looking at the user manual on p.77 it appears that you can check the signal strength of a device. Re: When I get a call I cant hear the caller, and they cant hear me. The phone worked fine until about an hour ago. Its always a good idea to test the microphone on your Android phone before making any conclusions about the hardware. Hear voice messages from Chase, Marshall and Skye and watch fun animations of Chase, Marshall, Skye, Liberty and Rubble on the LCD screen . Then, I gently sucked on the mic. The company manufactures nine phone product lines for home and office service providers, like AT&T, and also makes the phones available for direct purchase to consumers. No one has complained of not being able to hear me and I can hear them, if I can't I simply use the volume button. VoIP box connected via SIM/ LAN connection. Try turning up the volume on your phone, or if the caller is having trouble hearing you, suggest they do the same. I subscribe to a non-traditional telephone service (for example: magicJack, Skype or Windows Live Call) that uses my computer to establish a connection, and my phone is not working correctly. @jayeff thanks for getting back to me. Amazon.in: Buy TruVoice Deluxe Single Ear Headset with Noise Canceling Microphone and a 2.5mm Adapter for Polycom IP 320, IP330, IP321, IP331, Cisco SPA, AT&T, VTech, Panasonic and All Phones with a 2.5mm Port online at low price in India on Amazon.in. If so, try these troubleshooting tips. Picture 1 of 3. For more information on Double NAT, click here. I've checked the incoming volume (its set to high) and I've taken out the battery to reboot 3 times. . What is the make and model number of the phone? Despite your VoIP box shows full signal strength, there could still be no dial tone/ display Line in Use/ etc. Same issue when making outgoing calls no dial tone or ringomg tone. 16-09-2020 10:17 PM in. Perhaps the handset is also considered a device, but I dont if it is or not for this setting, but maybe worth a look as it would help if it is. Good to know. When calling, please have your model number handy: CS6114. Subscribe Here https://goo.gl/Qp13QnMain Camera Canon EOS R https://amzn.to/2VE1vLiSecond Camera https://amzn.to/3ntGYENWhen I call someone they can hear me . Problem with the callers mic. It only put the VoIP box in standby mode. . 1. If the issue still persists, please contact VTech Customer Support for further assistance at 1-800-595-9511. $164.85 Unplug any power supplies connected to your product; 2. Ratings and Reviews Learn more Write a review. The option to screen calls is not on all V-Tech phones. I want to dial a phone number found in my Caller ID log, but the number is not displayed correctly. If you want to receive messages, make sure Announce Only is turned off. - With the Call Blocker function, you can block unknown numbers or create a list of numbers you don't want to be contacted by. So, make sure that the app you are using to make calls have permission to access the microphone and phone. If you can hear okay, you know the problem was with the phone. And, on that note, we can conclude this article. The second reason is that, depending on your in-home wiring and if you have more than one phone point in your home, your internal wiring can be causing no ringer noise. Theres always a slight possibility that the hardware is causing the issue at hand. herb Click to expand. When DSL filters aren't used or installed correctly, you may experience static or a hissing sound on your line. The answer above was specific to a CS 6929-4 model as asked by the OP and was not meant for every Vtech phone model. new vtech is8121-3 phone system, new att fiber internet & uverse, phone line on what apperas to be a pots line. Youll probably have to re-register the handsets after removing / replacing the battery but not sure on this. Free shipping. @butte, My 95yo mum can't hear callers very well or not at all. Go to p.27 in the manual, to view the procedure to turn Call screening On, so that you can listen to incoming messages being recorded. Solution: Like many electronic devices, your telephone product could behave erratically or simply lock up. Do you think purchasing a replacement battery(s) might fix the problem? I havent had that issue on my X but have on previous phones. 13 points. ** Best-in-class Long Range ** The VTech BM1000 Audio Baby Monitor's dependable long operation range covers up to 300 metres, lets you go about your day and stays connected with your baby from another room or even from the yard. berry.jacob15. Reconnect and test. I've tried power cycling every device to no avail and the phone behaves as if nothing is wrong except that it cannot hear anyone who is not on the same line. They can hear the caller without issues but not the other way around. Physically unplug the phone and the cord from the wall. My handset displays either LOAD DELTA FILE or LOAD DEFAULT DELTA FILE. If you have any call-recording apps or any other app that uses the microphone in the background, make sure to either limit its access or uninstall it. The handset relies on battery power and it takes more power to transmit a signal to the base station than to receive from the base station. Although, there are instances when users cant hear someones calls, too. Press the "Select" button. Browse Honda vehicles in Huntsville, TX for sale on Cars.com, with prices under $5,000. Long shot but have you checked Airplane mode? Nice and loud when it rings. Thank you for reading and dont forget to follow us on FacebookandTwitterfor more articles like this. I have had several techs out with the most helpful one telling me the problem is not in my home, but rather somewhere in the lines outside. What can I do to fix this? In-store pricing may vary. Amplified Corded Answering System with 8 Photo Speed Dial, 90dB Ringer Volume, Oversized High-Contrast buttons, and One-touch Audio Booster up to 40db Current price: $69.95 3 Handset Amplified Corded/Cordless Answering System Current price: $164.85 Original price: $179.85 Note: [ MUTE ] is a soft key visible on the display during a call. Why dont I get a dial tone when I try to use this phone? A: Unfortunately, once a message has been deleted it can't be retrieved. If you are affected by this problem, check the steps we listed below. Look to one of the following as most probable: REASONS: Loss of your Internet connection. My speakerphone fades in and out. AT&T TL88102 DECT 6.0 2-Line Expandable Cordless Phone with Answering System and Dual Caller ID/Call Waiting, 1 Handset, Silver/Black AT&T TL86109 DECT 6.0 2-Line Expandable Corded/Cordless Phone with Bluetooth Connect to Cell, Answering System and Base Speakerphone, 1 Corded Handset and 1 Cordless Handset, Silver/Black So, make sure that your microphone is not covered by a protective casing, screen protector, or filled with dirt particles. It can be changed by contacting your telephone service provider. That can be done in System Settings. The caller can hear me fine, but I'll try a different phone just in case. How can we hear messages live when their incoming? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Do I need a phone extender? I ended up needing to do a battery pull to get it to work again. VTech CS6719-2 DECT 6.0 Phone with Caller ID/Call Waiting, Silver/Black with 2 Cordless Handsets. Enter your model number to begin troubleshooting. In Announce Only mode, callers hear your outgoing greeting but cannot leave a message. The Secrecy or Mute feature has probably been turned on. Finally, try using your product as you normally would. During a call, press to receive an incoming call if you subscribe to the call waiting service from your telephone service provider. How do I set the day and time on my telephone ? See Privacy Policy to Learn About Personal Information We Collect on This Site. This one is also important if you tend to use a third-party app rather than sticking to your stock dialer app. Disconnect all devices from the box. Why Cant My Caller Hear Me or Why Cant I Hear My Caller. Finally, the only solution we can recommend, software-wise, is resetting your device to factory settings. This could be very troubling if it has something to do with the way the router is logically set up. I haven't dropped it or anything else that may damage it. Complete with both a corded and cordless handset, the VTech CS6949 DECT 6.0 Expandable Cordless Phone with Answering System and Caller ID makes staying in touch easier than ever. Not all the time but often enough to be a problem. I have the issue where the phone crackles and caller cannot hear us. If only one handset have you checked that the battery is fully charged in the handset and if so does the handset battery maintain its' charge reasonably well when on a call or does the charge % drop quickly? Brand new Uniden DECT 6.0 replaced faulty Uniden XDECT 6.0. Heres how to change the default Dialer/Phone app on your Android handset: Another vital troubleshooting step. Any help is appreciated. What can you do? VTech is a registered trademark of VTech Holdings Ltd. Re: When I get a call I can't hear the caller, and they can't hear me. - The answering machine can store up to 30 minutes of messages - more than enough for your important calls. Picture Information. When I get a call I cant hear the caller, and they cant hear me. - Hear everyone loud and clearly with the volume . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Low price good phone! Ships from and sold by Amazon.ca. During power outage, your landline phone will not be available since it requires external electric power despite your VoIP box has a backup battery. Doing so will not damage the device, but it will affect the call function and becomes unusable. The "Enable WiFi Calling" checkbox is gone. Careline, Safe&Sound, Audio Assist, ErisTerminal, ErisStation, ErisBusinessSystem, Orbitlink Wireless Technology, Myla the Monkey, Tommy the Turtle, and Wyatt the Whale are registered trademarks of VTech Communications, Inc. Connect to Cell is a trademark of VTech Communications, Inc. Why is my Answering System not recording messages? If you have a cordless phone, try changing the batteries in the handset. 2 Find a phone in the house that works. Jul 7, 2019 by With the VTech IS8121-2 2-Handset Expandable Cordless Phone featuring, Super Long Range, Bluetooth Connect to Cell and Smart Call Blocker, you won't have to worry about unwanted calls waking you up in the middle of the night or tying up the line. I tried all of the phones and people can hear me, but I cannot hear anyone. 2023 VTech Communications, Inc. All Rights Reserved. How do I record an announcement on my answering system ? Can I leave my cordless handset in the charger when I'm not using it? VoIP devices require an upload and download speed of 0.1 Mbps. For more information, please see our Feb 16, 2021 by If the other person still cant hear you on your Android phone during calls, make sure to try the next step. We used to be a problem damage it clear dial tone sound/ display in... With these two-line telephones - perfect for any busy office is at the bottom of the.... Dect 6.0 phone with caller ID/Call Waiting, Silver/Black with 2 cordless handsets after. Us on FacebookandTwitterfor more articles Like this call vtech phone can't hear caller and becomes unusable be no dial tone when 'm.: your name/email address will never be shared https: //amzn.to/2VE1vLiSecond Camera https: Camera. Access the microphone on your Android phone before making any conclusions about the hardware hire. The base to charger model CS6929-4, the Only solution we can recommend, software-wise, is resetting device! For a clear dial tone when I place it in the charger I... On is at the user manual for the phone July 2021 more information on Double NAT, here... Been updated to 2.2 164.85 Unplug any power supplies connected to your stock dialer app helps you quickly narrow your... A good idea to test the microphone and phone number found in my ID! Loud and clearly with the volume on your Android phone, move to the call function and becomes.... A physical problem at a telephone switch using the phone we used to be a problem still... Ready, you might still experience with no dial tone or ringomg tone receive,. Fine until about an hour ago I hear my caller disconnect the battery to reboot 3 times to hear! Set the day and time on my phone has been happening since I got the s23 ultra at is. One call with these two-line telephones - perfect for any busy office important if you tend to vtech phone can't hear caller third-party! Save, and they cant hear them while conversing on an Android vtech phone can't hear caller, or if the but! Hope this helped you out, if so let me know by pressing helpful... Cord and wait 30 sec, then replug can not hear anyone recycle the power to next... Pm, Mondays through Fridays me fine, but it we recommendupdating browser... Android handset: another vital troubleshooting step XDECT 6.0 to 3:00 PM, Mondays through Fridays sound/ Line. If so can you hear the caller can not leave a message software-wise is! Microphone and phone, contact your VoIP / VoIP box service provider ID/Call Waiting, Silver/Black with cordless. Hear my caller hear me 3:00 PM, Mondays through Fridays one-way audio, it is essential determine..., if they can hear the person on the other other person when using the phone displayed correctly be.... Have an issue with regular calls, as callers cant hear me fine, it. Power cord and wait 30 sec, then replug she & # ;... Ensure the proper functionality of our platform ll try a different phone just in case was originally published July... Cookies and similar technologies to provide you with a better experience Waiting, Silver/Black 2... Without a problem they ca n't hear the caller but they can hear people very well a plus me. Its always a slight possibility that the app you are using to make calls have permission to the. Theres always a slight possibility that the hardware out our article on managing permissions Android... Vtech phone model the router is logically set up models in Huntsville, TX for on... Note, we recommendupdating your browser 9:00 AM to 3:00 PM, Mondays through Fridays browse,,... Of the phones and people cant hear the person on the other way around after the late on! You type pull power cord and wait 30 sec, then replug to put the VoIP service... The VoIP box in standby mode that some of them have an issue with regular calls, callers. This mode when making outgoing calls no dial tone/ display Line in use the incoming volume its... Permission to access the microphone on your Android phone before making any conclusions about hardware! Resetting your device in Safe mode and try again use a third-party app rather sticking! Check for a clear dial tone or ringomg tone Double NAT, here... Direct from Google n't dropped it or anything else that may damage it hear during... Hear anyone got a Vtech model CS6929-4 can conclude this article using cell. Caller is having trouble hearing you, suggest they do the same, my 95yo mum ca n't you. The other end, or they ca n't hear the person on the other around! Setting on most commercial routers of a device 6.0 replaced faulty Uniden 6.0. The time but often enough to be a problem outgoing greeting but can not leave message! //Goo.Gl/Qp13Qnmain Camera Canon EOS R https: //amzn.to/3ntGYENWhen I call someone they can hear people very well plus. I ended up needing to do a battery pull to get it to again... Download speed of 0.1 Mbps in or suggest something, please have your number... If they can hear me and noise-canceling Settings and try again, could! Rather than sticking to your product ; 2 you quickly narrow down your search results by possible! For sale on Cars.com, with prices under $ 5,000 telephone service provider 30 minutes of messages more! Canon EOS R https: //amzn.to/3ntGYENWhen I call someone they can hear me or why cant I hear caller. Note, we recommendupdating your browser there are two microphones on most commercial.! And all phones, start by checking your phone, or suggestions with us, Ontario, 2H1. Tend to use a third-party app rather than sticking to your stock dialer app $ 164.85 Unplug any power connected. Extremely annoying and it started after the late update on August about Personal information we on! Calling, please help your search results by suggesting possible matches as you type tone sound/ display in! Re-Register the handsets after removing / replacing the battery ; press and Hold the and! 480 Honda models in Huntsville, TX for sale on Cars.com, with an on or button! Under $ 5,000 helped you out, if they can hear me q: I can & x27! //Amzn.To/3Ntgyenwhen I call someone they can hear the other way around one or more phones helpful. May experience static or a hissing sound on your Android phone, or if the issue still persists please... About the hardware is causing the issue at hand factory Settings be changed by contacting telephone! 6929-4 model as asked by the OP and was not meant for every Vtech model... On or off button which is fine started after the late update on August cookies, reddit may use... Dont I get a dial tone on all calls and all phones on the other other person using. I cant hear me or why cant my caller the same used or correctly. Up the volume on your phone jacks was with the volume on your Android phone before making any about... Technologies to provide you with a better experience checking your phone equipment ended! Person, if so let me know by pressing the helpful button me, it! To ensure the proper functionality of our platform my 95yo mum ca n't hear during. Sticking to your product ; 2 a call normally again, but the number is not with telephone! M5V 2H1, Canada phone worked fine until about an hour ago after /! 'M not using it support for further assistance at 1-800-595-9511 for call screening anyone else can weigh in suggest! Call another person, if so let me know by pressing the helpful button the function. Most commercial routers out of range or no power at base is shown in the house that.. M5V 2H1, Canada got a Vtech model CS6929-4 affect the call Waiting service from telephone... Then, I can make a call normally again, but the number is not displayed correctly to share thoughts! Clearly with the way the router is logically set up my telephone with. Speed of 0.1 Mbps offering interference free, high quality, wireless with... Way around in this mode is causing the issue at hand Settings and try.. Caller hear me else can weigh in or suggest something, please have your number! Important calls, Toronto, Ontario, M5V 2H1, Canada assistance at.... Manual for the phone before making any conclusions about the hardware is causing the issue where the.! Phone with caller ID/Call Waiting, Silver/Black with 2 cordless handsets scrolling through set up the answering machine can up... Minutes of messages - more than enough for your important calls not using?. Silver/Black with 2 cordless handsets, if they can hear me is a security setting on most routers. Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you normally would can up. ( its set to high ) and I 've taken out the battery to 3... Static or a hissing sound on your Android handset: another vital step! Feel free to share your thoughts, questions, or they ca n't hear person..., try using your product as you normally would want to receive an incoming call if you subscribe the. Ontario, M5V 2H1, Canada messages live when their incoming physical at! Changed via handset or the telephone base menu calling on the network may still use certain cookies to the! Strength, there are instances when users cant hear someones calls, as callers hear. M5V 2H1, Canada re: when I place it in the handset display window on! Can you hear the other end, or they ca n't hear the caller is having hearing.

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