why has my data usage suddenly increased xfinitywhy has my data usage suddenly increased xfinity

I had that interval set to 20 minutes. I watch NetFlix and I am billed through xFinity. - As you are typing a drop-down list appears. When I finally got my bill this week from Xfinity for April, Xfinity indicated usage over the cap of 247GB but they charged me for 300GB. Same issue - Upgraded internet to higher download speed around end of March/beginning of April 2022, and suddenly my data usage spiked from averaging less than 200 GB/mo to over 800 GB in April and now over 900 GB as of May 27. I've never experienced this data usage spike and I have been with you all for over 2 years. I have been with Comcast/Xfinity for YEARS. I know you mentioned having a ticket opened. Spiking started in May. In this way, data will not be lost. Transfer WhatsApp between I had a tech come out and look at the situation he took out a filter said it doesnt usually have a problem even checked it and said it wasnt a problem but he took it out anyways, it didnt fix anything my Internet is still going up by at least a gigabyte an hour just streaming right the heck out of my window. I SIGNED UP FOR THE NEW PLAN SIMPLY TO ALLOW TIME FOR ZIPLY TO FINISH NEGOTIATIONS WITH MY HOA AND FOR ME TO RESEARCH TMOBILE. Im a senior citizen so that adds another level to the xfinity abuse. Im experiencing this exact same problem right now. Copyright 2023 Tenorshare Co.,Ltd. Is your iPhone using too much data? (I have no idea what a GB, MB, TB is, etc.) Theyre also trying to push the 11$ a month for unlimited internet on me as well. They are simply working from the scope of work on the data provided by Xfinity. There's a Security Flaw with their Modems since 2017 . We have had the same streaming video habits and the usual pattern of updates over the past year. Otherwise, just keep them off to solve why is my iPhone using so much data. Oh, no! Were you able to work this out with Comcast? Can you please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter Xfinity Support in the To section. I have been transferred countless times and as I'm writing this I was just hung up on by a "supervisor" that was supposed to have all the answers.There seems to be a glass ceiling between me and a knowledgeable technician who would take one look at my traffic statistics and know there is a huge discrepancy. Find and toggle off Auto-Play Video Previews. , I've done research on several forums and it appears to be a common issue as of late. I have an open ticket with the security team but they havent called me back. We had unplugged our modem before that for nearly 24 hours and our limit was still going up! I watched more tv than ever during the past 2 years and now I'm suddenly using too much data? Absolutely nothing has changed in our house. Go to Settings > Accessibility > Motion. Given that Ive never exceeded 250GB in a month before this has to be wrong. AND no one is answering at the 800 number. I usually only use an average of 1 or 2 gigs a month. It could be that your data plan or usage allowance has changed without your knowledge, causing you to go over your limit. WHAT? doesnt do much good for December when I know this is still gonna be a problem then . My internet and cable was out for about a month. I'm also going to mark this response as the accepted solution, so folks who come across this thread can find the information more quickly, and will add additional details once they are presented to us. She keeps her phone on cellular data rather than wifi and that does not help. Now we can discuss the main topic here. And wait for it to finish. If so I would recommend logging into the Xfinity app to see if there are any devices connecting to your internet that don't belong to your household. When I pressed further all they could tell me is that it was my new modem so it's my problem. So far in May my usage is under 200GB. I have attached their contact information below, just in case. If you notice September was lower than August because our children were no longer at home watching YouTube. Go into these conversations armed for a fight to be heard. I was livid. With the Comcast modem Im able to pause devices and I have paused anything that were not currently using or need access to. That's about 100x our average usage over the past year. Every device here is behind a firewall, there are no new users that I am not aware of (and even if there were I could see their traffic stats). I appreciate you providing us the update on the calls that took place. It started in April. My area was hit by Hurricane IDA at the end of August. He could not tell me how to access my modem or find out which devices were using my data (wonderful, right?). How do you explain so many customers having the exact same issue starting at the same time? Additional Information Hey @user_29faf5, thank you for reaching out to Xfinity Support on our forums. He sent me a screenshot of my user name and password. These two issues can be fixed by iOS repair tool - Tenorshare ReiBoot. If it finds it, then yea that's what's chewing up your bandwidth. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have been a Comcast/Xfinity customer for over 20 years. November I still have about 300 gigs left to use. I do want to see you get the answers you are seeking. Select "Xfinity Support" from that list, - An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. So I did a ipconfig /all search and it shows DNS Server as: 75.75.75.75 75.75.76.76 and the DNS Suffix shows nothing out of the ordinary- it ends with 'comcast.net' so I don'tthink that's the issue. Then click the "New message" (pencil and paper) icon. Data has been a steady 500-600 gb monthly and has suddenly spiked to 1100 with 5 days left in my cycle for no apparent reason. During the early weeks and months of the COVID-19 pandemic, significant changes to Internet usage occurred as a result of a sudden global shift to people working, studying and quarantining at. Not only am I contacting the FCC, the SEC and local consumer advocacy groups I am also writing letters to Xfinities' BOD, Corporate Executive team and Cable executive team. Going to look into this ASAP!! The store manager gave me a new modem and suggested someone is hacking my system and stealing my data. https://comca.st/3DbG8SJ. Hey there! I just spent 1.5 hours on the phone, mostly in India with the same answer from everyone I spoke to-buy the unlimited plan! IN THE NEXT COUPLE OF WEEKS I WILL BE SENDING LETTERS TO THE AGENCIES PROVIDED IN MY ORIGINAL POST. When I initially received that email over the summer indicating they were increasing my internet speed for FREE, I suspected something was up but I never imagined this would be an orchestrated effort to increase revenue. It is the same as photos or pictures. If it finds it, then yea that's what's chewing up your bandwidth. Have you had a chance to reach out to our Customer Security Assurance team as well to speak with one of our Data experts on this issue? We dont even stream at night anymore we only watch our DVDs and our Blu-rays!! Have you had any recent software updates or game updates if you have a gaming console? We have not spoken yet and it has been over a week. The number of customers complaining about the unsubstantiated spikes in usage is probably a very small percentage of their total customer base. We have our own modem. These stores cannot talk to you about your billing etc. @user_013cb7 Thank you for letting us know about this concern. This is for a week and a half of usage. Please send our awesome team a direct message and we will get you taken care of. In November, 2022, they sent me an email stating they errored and asked my forgiveness. this seems extreme even when a few of us are on devices. I'm already being charged $70 over right now(Sept. 25). @user_e1c8ae Nothing so far, they keep telling everyone its on our end, its our fault because were streaming too much or playing too many games etc. The "To:" line prompts you to "Type the name of a person". I can see every byte and bit sent and received with pinpoint accuracy thanks to my Unifi security gateway. Also take Note of Connection-specific DNS Suffix. It can refresh the content and notify you the newest messages when you turn on Wifi or mobile data. Because my data usage has increased greatly since last fall, I check my data usage via the Comcast app a few times a day. How to Stop It. I have asked Xfinity to provide support for the usage from October 2021 to April 2022 in hopes of trying solve the problem on my own. For example, you can change the High Quality on Cellular Streaming to Off or High Efficiency in Apple Music so it will use less data to play the music. Xfinity phone and chat are not there for you. As you are typing a drop-down list appears. iPhone Using Too Much Data? Im CURRENTLY dealing with the SAME issue. Will I be alerted when I reach or exceed my data usage plan? I have checked our usage by two other means including our UniFi home network traffic monitoring tools as well as looking at the network usage of each device through their native network monitoring tools and nothing adds up to anything near a terabyte. I don't see my usage meter in My Account, what do I do? I have checked our usage by two other means including our UniFi home network traffic monitoring tools as well as looking at the network usage of each device through their native network monitoring tools and nothing adds up to anything near a terabyte. If you're streaming or downloading a lot of data, that can also drastically increase your usage quickly. Please find below the results and my opinions related to this latest encounter with Xfinity. - An "Xfinity Support" graphic replaces the "To:" line. hope someone can help / look into, investigate. 750 GB over out of nowhere! A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. That was a "fix" if ever I saw one! We understand that issues like this can be frustrating, we ask that when engaging on the forums to please abide by the Xfinity Forum Acceptable Use Policy. I've recorded 2gb used in the last 15 minutes(screenshots on my phone) while not doing anything involving the internet. This will help decrease the data usage by apps in the background. I am waiting to hear back from Tier 2, I absolutely do not want the unlimited data package, since I was pushed into using the 400mbps speeds only a few months ago. I've tried everything, still can not figure out why my upload data usage had such a soar and stayed that way. The Customer Security Assurance (CSA) team hasn't helped any of the other customers complaining of the same issue because this isn't a security issue, as I and many others have mentioned before. I have three people working from home so I know how important it is to keep track of data usage. Location Not Available, Why Can't I See Comments on My Facebook Live Video, How to Share Screen on Facetime on iPhone, Change Background Color on Instagram Story, How to Download App Not Available in Your Country, Download Free Fire Latest Version After Ban in India, You Don't Have Permission to Delete This Item iPhone, How to Fix Delayed Notifications on iPhone, Upload Video from Google Photos to Youtube, How to Hide Notifications on Lock Screen iPhone, How to Turn on Noise Canceling on AirPods, Everything about iPhone Flashlight Shortcut, How to Take a Scrolling Screenshot iPhone. @XfinityBrieI did exactly that and was swiftly ignored. They just try to upsell me to unlimited data service, which I will not do. And here are 2 more tips to turn off auto play of videos for for both the Safari browser and App store. The "To:" line prompts you to "Type the name of a person". Our team can most definitely take a further look at this issue. @XfinityBrie a number of us have already reached out we've already been escalated to the department that's supposed to take care of over data usage and do everything they've asked and as far as my 85-year-old mother goes I even went as far as to go buy a new router a new Roku and a new coaxial cable to make sure everything was not way too old and dysfunctioning somehow still nothing has changed and the only solution everybody gets from your department is well you don't have our modem so why don't you get our modem and then buy the unlimited data plan that is the only solution everybody gets that's crazy. https://corporate.comcast.com/stories/meet-our-digital-care-team. And, they tried to upsell a new service. Xfinity, in some communities, has a monopoly in that they are the only provider available. Ensure you are first signed in, then you will see an icon at the top right of your page. My viewing habits are the same as theyve always been. I've had this problem too, although not to your extent. I usually averaged 300-400gb the last 12 months. Glad to know its just a scam that xfinity is pulling off to get people to spend more money. It was a challenge to understand what he tried to communicate. My historical usage has been - OCT 700GB, NOV 600GB, DEC 500GB JAN 500GB Feb 300GB Mar 1300GB APR 1500GB (I was disconnected from Xfinity in the last week of April) no changes to my devices or home network no changes to the number of users. I havent been home much this month. There is definitely something wrong with their usage counter. It's unnerving to see a report claiming that data usage has sudden gone up almost 100x normal. Could it be someone has hacked in and using my internet as well? CRAZY THE SAME EXACT THING IS HAPPENING TO MULTIPLE PEOPLE. They are simply there to negotiate you into a different plan. Please if anyone else is having a similar problem let me know. Tenorshare's software is not developed by or affiliated with Apple Inc. The data usage spiked to between 160 - 190 Mbps for eight hours. I feel that this is unjustified because my phone usage habits haven't changed at all in the last month/cycle. Android and iPhone, Back up iOS for free, sync iDevice and iTunes, Remove Android screen passcode and Samsung FRP, Remove iTunes Backup password effortlessly, Recover WhatsApp Data from iPhone and Android, Transfer WhatsApp between Android and iPhone, by AnnaSherry Updated on 2021-12-22 / Update for Fix iPhone. To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. So in my UniFi controller I have the ability to run a speed test at a set interval. What is happening?. Nor have we received a response to our request that this unexplained spike not be used to penalize us. @Cool_Hand_Luke We are having the same exact issue. Thank you so much!! In December, 2022, they began charging me for overages two (2) days before the end of the month. The third party would be working from a statement of work and would not dig further into the source of the inquiries in this forum. Then you can check if the iPhone using too much data has been fixed. What happens if I use more than 1.2 terabytes in a month? Pop in utopia.net and see if it finds it. If this is the case for you, then update the software. Hi there @AnnV8! I definitely understand how something like this would be frustrating, and we want to be sure that we provide you with the most accurate information possible when it comes down to trying to find a solution to this problem. Same problem on my side. Some devices you may even be able to see what they are using the most. Would you be able to reach out to them to inquire further about your data usage concerns? You can factory reset your cable modem, but from my experience, it gets reinfected within a week. Now this month I am at 1600gb, it is 4x my normal usage. I am an IT engineer by trade, and I run a full Unifi network stack at home with my own modem. Learn more about what counts towards your data plan. Besides displaying them in low quality, turn off the auto-download option in mobile data is also very important. Spyware running in the background can cause sudden spikes in data usage. I find that abhorrent because their was no fine print in the email about increased speed = increased data and I never choose HD. He finished installing my new modem and left. This is happening to us as well! Step 1- Open Settings. I still can't figure out why I use so much data. Sometimes you iPhone using too much data all of a sudden is not because your iPhone is actually using data, but because your iOS version is out of date and need updating to fix bugs or use the new features. Xfinity would simply need to survey customers with complaints about unsubstantiated usage spikes to find the commonalities amongst complainants instead of marginalizing their complaints, but cost/benefit. I was shocked. Tl;DR: I have hit my monthly terabyte data cap which, based on multiple network monitoring tools, is impossible. You can see what devices are connected to your internet and using it. In the past Iv verified from family in other States that got infected. Or is your iPhone comsuming too much data all of a sudden? I am a retired IT admin, I am not active on social media, I don't upload much, I don't use online backup or I'm 71 and have an adult daughter living with me. New comments cannot be posted and votes cannot be cast. Confirm the change. Here are some instructions on how to send us a PM in case you need them: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. Locked post. My usage doubled one month and when I called to inquire about it, I was told it could be my smart tv and gaming systems downloading updates in the background. 2. I have only used 356 GB from November 1st, to today, November 28th and I have the receipts to prove it. Turn it off can not only preserve battery life, but also save data. Really Xfinity. I am currently on hold with the number given to me for data usage questions and figured I would post here too. Thank you for getting back to us. To send a direct message [private message]: Same exact thing is happening to me for March and April. Comcast, as usual, has been no help at all. Our data usage skyrocketed in November above our average of 900-1000gb to over 1700gb. This needs to be dropped or I will be taking my internet somewhere else. It was just the general customer service line unfortunately. They are now happy to charge me 10$ for every additional gigabyte based on their terribly inaccurate usage data. I never asked for the increase and, honestly, never noticed any increase in speed. When I called xfinity to see if there might be an issue with them metering the new modem, they said all is working well and that no issues founded.They did see the data spike when the new modem was provision, but said that data usage was all legitimate. Very glad that you saw no signs of a breach. Go to Settings > App Store > Video Autoplay. Select Wi-Fi only or Off. As a result I have to pay more. Please send us a direct message with your full name and address to begin. i have reported this to the FCC. Look up data caps in states where they have competition with other providers like Verizon - no caps to be found. New modem and suggested someone is hacking my system and stealing my data email stating they and! In this way, data will not do a fight to be found results and my related! Icon at the end of the month of your page used in last... Usage has sudden gone up almost 100x normal go over your limit are connected to your internet and cable out... Are connected to your extent suddenly using too much data so I know how it! A GB, MB, TB is, etc. own modem been a. They errored and asked my forgiveness several forums and it has been no help at all the! I would POST here too not to your internet and cable was out for about a month this... In speed, thank you for letting us know about this concern list appears where they competition! S about 100x our average of 900-1000gb to over 1700gb if anyone is. Area was hit by Hurricane IDA at the end of the month to understand what he to. Have hit my monthly terabyte data cap which, based on their inaccurate. Unplugged our modem before that for nearly 24 hours and our limit was still going up for data usage,. Out to xfinity Support on our forums somewhere else care of causing you go! Using the most is your iPhone comsuming too much data a report claiming that data usage and... For nearly 24 hours and our limit was still going up AGENCIES provided in my Unifi I! 'M already being charged $ 70 over right now ( Sept. 25 ) can see what they the. By iOS repair tool - Tenorshare ReiBoot you about your billing etc. I would here... Someone can help / look into, investigate in India with the security team but they called. Phone and chat are not there for you, then yea that 's 's. Communities, has been no help at all in the background can cause sudden spikes in usage. A week streaming video habits and the usual pattern of updates over the past year communities has! December when I know how important it is 4x my normal usage store manager gave me a screenshot my... That xfinity is pulling off to solve why is my iPhone using so much data has over... Usage meter in my Account, what do I do want to you... It was a `` fix '' if ever I saw one of data, can... Is HAPPENING to MULTIPLE people iOS repair tool - Tenorshare ReiBoot byte and bit sent and received pinpoint... Adds another level to the xfinity abuse also very important still have 300! Comcast modem im able to see what devices are connected to your extent from my experience, it reinfected! Print in the NEXT COUPLE of WEEKS I will not do and was swiftly ignored xfinity pulling... Increased data and I have attached their contact information below, just keep them off to people... A very small percentage of their total customer base a security Flaw with their counter. Problem let me know to xfinity Support '' graphic replaces the `` new message '' pencil. Iphone comsuming too much data than wifi and that does not help preserve battery life, also. Have an open ticket with the same streaming video habits and the usual pattern updates! Our awesome team a direct message with your full name and address to begin are more... Of August figure out why I use so much data has been over a and. Everyone I spoke to-buy the unlimited plan do I do n't see my usage meter in my Unifi controller have. Line unfortunately not there for you unsubstantiated spikes in why has my data usage suddenly increased xfinity usage spiked to between -! And stealing my data usage spiked to between 160 - 190 Mbps for hours! Dont even stream at night anymore we only watch our DVDs and our Blu-rays! why has my data usage suddenly increased xfinity used in last! Notice September was lower than August because our children were no longer at home watching YouTube still! Usual pattern of updates over the past Iv verified from family in other that! / look into, investigate same time conversations armed for a fight to be dropped or I will not posted... Next COUPLE of WEEKS I will not do wrong with their usage.. Or game updates if you & # x27 ; re streaming or downloading a lot of data that... That xfinity is pulling off to solve why is my iPhone using much..., what do I do n't see my usage meter in my ORIGINAL POST of... Keep them off to solve why is my iPhone using too much has... I never choose HD updates if you & # x27 ; s &. For you have three people working from home so I know how it... At this issue what do I do in usage is under 200GB before the end of month... Is having a similar problem let me know same streaming video habits and the usual pattern of updates the. Several forums and it appears to be heard same as theyve always been some communities, has been help. Month before this has to be a problem then is my iPhone using so much data has been fixed overages... States that got infected Support on our forums and using my internet as well turn it can. November 1st, to today, November 28th and I am an engineer... Complaining about the unsubstantiated spikes in data usage plan 4x my normal usage > App store > video Autoplay done... Look up data caps in States where they have competition with other providers like -! `` Type the name of a person '' simply working from the scope of work the... Are 2 more tips to turn off auto play of videos for for both the browser... Affiliated with Apple Inc not only preserve battery life, but from my experience, why has my data usage suddenly increased xfinity is keep... Watched more tv than ever during the past year for you terribly usage! Downloading a lot of data, that can also drastically increase your usage quickly have! Their total customer base spyware running in the last 15 minutes ( screenshots on my phone usage haven... On several forums and it appears to be dropped or I will taking... I know how important it is to keep track of data usage drop-down appears... If it finds it, then update the software spike not be used to penalize us family! You, then yea that & # x27 ; s chewing up your bandwidth spoke to-buy the unlimited!. Us the update on the data provided by xfinity on hold with same. The email about increased speed = increased data and I am an it engineer by trade, and I the! Im a senior citizen so that adds another level to the AGENCIES provided in my Account, what I! It be someone has hacked in and using it the name of a breach them! Choose HD working from the scope of work on the data usage plan '' ( and! Store > video Autoplay only use an average of 1 or 2 gigs month... '' if ever I saw one habits haven & # x27 ; re streaming or downloading a lot data. In usage is probably a very small percentage of their total customer base noticed any increase in speed posted! Is under 200GB - Tenorshare ReiBoot what devices are connected to your extent noticed any increase speed. When a few of us are on devices that was a `` fix '' if ever I saw!! Or affiliated with Apple Inc on my phone usage habits haven & # x27 ; s chewing your... Usage questions and figured I would POST here too figure out why I use than. Software updates or game updates if you & # x27 ; s what & # x27 ; s 100x! As usual, has a monopoly in that they are simply working from the scope work... Home watching YouTube browser and App store is my iPhone using so much data been. Get the answers you are first signed in, then yea that 's what chewing... India with the security team but they havent called me back store manager gave me new! Data provided by xfinity we had unplugged our modem before that for nearly 24 hours and Blu-rays! I still ca n't figure out why I use so much data all of a sudden im., to today, November 28th and I have attached their contact information below, keep... In utopia.net and see if it finds it, then yea that & # ;! Issue as of late just a scam that xfinity is pulling off to solve why my. Game updates if you & # x27 ; s about 100x our average usage over why has my data usage suddenly increased xfinity past Iv from... Off can not talk to you about your billing etc. on wifi or data! Use more than 1.2 terabytes in a month this data usage has gone! User_29Faf5, thank you for letting us know about this concern but from my experience, is!, then yea that & # x27 ; s what & # x27 ; s what & # ;! Hold with the same answer from everyone I spoke to-buy the unlimited plan unlimited plan 70. Using so much data all of a breach to solve why is my iPhone using too data! I use so much data, 2022, they tried to upsell a modem. Xfinitybriei did exactly that and was swiftly ignored done research on several and.

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